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FAQS

FAQS



Do you operate to a quality standard?
Yes. We have identified and installed all of our manufacturing and management processes in conjunction with our consulting company. The complete system is in final audit and, when complete, we will have achieved ISO 9000:2000. 

Do your repairs have full traceability?
Yes, in fact every repair, cylinder and power unit is stamped with its own unique job number. This helps to identify spares for future service work and gives us a complete record of the full specification the product was made to - and its flow path through our factory.

Do you warranty your repairs?
Yes we do. If a repair is carried out to our recommendations then the repair will have a six month warranty. If the full scope of the repair isnít taken up then a reduced warranty will be in place. This will be advised at the time of undertaking the repair.

Can I have a test certificate for my repair?
Yes. All cylinders that we produce, whether it be a repair or a new unit are tested for pressure capabilty and operation. This will be signed off in all cases and certified if you request a certificate. We also offer a critical test procedure and can carry out bespoke testing which can also be certified. 

How much does your delivery and collection service cost?
Generally it is a free service to our customers. We have a 1.5 tonne payload flat back and a pick up truck that covers around 90% of our transport requirements in the local area of Kent, SE London and Essex. If we need to carry larger items we will employ a transport company and pass the charge on. Similarly, if there are small components that need to arrive with a customer at a certain time and our vehicles are not in the area, we would ship the goods on a carrier after consultation with the customer and pass this charge on too.

Can you give me the cheapest price?
That would depend on what you are asking for. Cheap doesn't mean good quality, and usually means further problems sooner rather than later. We look to produce a good quality repair and products - sensibly priced.

What should I do if I have a problem with my repair or a product I have purchased?
In the first instance please contact our sales department with relevant information including - nature of problem, when it was purchased (or repair carried out), delivery / invoice / job number and we will look to resolve the problem as quickly as possible.



Hydraulic and Engineering Services Ltd, Unit 5, 6 & 7 Victory Park, Medway City Estate,
Strood, Kent, ME2 4ER. Tel: 01634 295650 Fax: 01634 295670
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Who We Are

Our Factory

Based in Rochester, Kent, Hydraulic and Engineering was formed in 1991 and has grown year on year to become one of the southeast's premier hydraulic companies. We operate across varied industries including industrial, mobile and marine markets.

What We Do

We produce many of our own products to include Hydraulic cylinders and Power units, as well as undertaking reclamation and general engineering. We also carry large stocks of Pumps, Motors, Couplings, Filters, Valves, Seals and many other products.